Shipping policy
We want your Bellika order to reach you as quickly and safely as possible. Here is everything you need to know about how we ship.
1. Order Processing Time
1.1 All orders are processed within 1 to 2 business days from the date of order confirmation.
1.2 Orders placed on Sundays or national/public holidays will be processed on the next business day.
1.3 During peak periods such as festive seasons (Navratri, Diwali, Rakshabandhan) or sale events, processing may take up to 3 business days. We appreciate your patience during these periods.
1.4 You will receive a dispatch notification via email and SMS once your order is shipped.
2. Delivery Timeline
2.1 Standard Delivery: 5 to 7 business days from the date of dispatch.
2.2 Express Delivery (if available at checkout): 2 to 3 business days from dispatch.
2.3 Delivery to remote areas, hilly regions, or locations with limited courier serviceability may take longer than the standard timeline.
2.4 Delivery timelines are estimates only and not guarantees. Delays may occur due to factors beyond our control such as weather conditions, courier disruptions, public holidays, or natural disasters.
3. Shipping Charges
3.1 Applicable shipping charges will be displayed clearly at checkout before you complete payment. There are no hidden charges.
3.2 Free shipping may be offered on orders above a minimum order value, which will be communicated on the website or during promotions.
3.3 Additional charges for express delivery, if applicable, will be shown at checkout.
3.4 In the event of a re-delivery attempt due to an incorrect address or failed delivery, additional shipping charges may apply.
4. Delivery Partners
We partner with reputable courier services including Delhivery, Blue Dart, Ekart, DTDC, Xpressbees, and others, routed through Shiprocket. The delivery partner assigned to your order is determined based on your delivery location and serviceability.
5. Order Tracking
5.1 Once your order is dispatched, you will receive a tracking number and tracking link via email and SMS.
5.2 You can track your shipment directly on the courier partner’s website using the tracking number provided.
5.3 For assistance with tracking, contact us at care@bellika.in with your order number.
6. Delivery Attempts
6.1 Our courier partners typically make up to 3 delivery attempts before marking a shipment as undeliverable.
6.2 Please ensure that someone is available at the delivery address to receive the package.
6.3 If a package is returned to us due to failed delivery attempts or an incorrect address provided by the customer, we will contact you to arrange re-delivery at an additional shipping cost.
6.4 If you choose not to accept re-delivery, a refund will be processed after deducting the original shipping charges and return shipping charges incurred by us.
7. Delivery Address
7.1 Please ensure that the delivery address, including the pin code, is accurate and complete at the time of placing the order.
7.2 Bellika is not responsible for non-delivery or delays due to incorrect, incomplete, or inaccessible addresses provided by the customer.
7.3 Address changes after an order is dispatched cannot be accommodated.
8. Package Tampering or Loss in Transit
8.1 All our packages are sealed and dispatched in secure packaging. If you receive a package that appears to have been tampered with, opened, or damaged, please do not accept it.
8.2 If you have accepted a tampered package, notify us within 24 hours with photographs of the outer packaging and the product.
8.3 Once a shipment is marked as “Delivered” by the courier partner, Bellika is not responsible for loss, theft, or damage occurring post-delivery.
9. Cash on Delivery (COD)
9.1 Cash on Delivery may be available at checkout for eligible pin codes.
9.2 Please have the exact amount ready at the time of delivery. Courier partners may not always have change.
9.3 Repeated COD order rejections or refusals may result in COD being disabled for your account.
10. International Shipping
We currently ship only within India. International shipping is not available at this time. We will update this policy when international shipping becomes available.
11. Contact for Shipping Queries
Email: care@bellika.in
Instagram: @houseofbellika
