Refund policy

At Bellika, we want you to love every piece you bring home. We understand that online shopping for ethnic wear comes with its unique challenges, and this policy is designed to be fair, clear, and easy to follow.

1.  Return Window

We accept return requests raised within 3 (three) calendar days from the date of delivery of your order. Requests raised after 3 days from the delivery date will not be eligible for return or refund.

2.  Items Eligible for Return

A product is eligible for return only if all of the following conditions are met:

2.1  The return request is raised within 3 calendar days of delivery

2.2  The product is in its original, unworn, unwashed, and unaltered condition

2.3  All original tags, labels, and brand stickers are intact and attached

2.4  The product is returned in its original packaging (tissue paper, Bellika box, ribbon, etc.) in good condition

2.5  The original invoice is included with the return

2.6  Clear photographs of the product showing the issue are submitted at the time of raising the return request

3.  Items Not Eligible for Return

The following items are NOT eligible for return or refund under any circumstances:

3.1  Products that have been worn, washed, dry-cleaned, or altered in any way

3.2  Products from which original tags, labels, or stickers have been removed

3.3  Products that have been damaged due to misuse, improper storage, or care instructions not being followed

3.4  Return requests raised after 3 calendar days from the date of delivery

3.5  Products returned without prior approval from our customer service team

4.  How to Initiate a Return

4.1 Contact us within 3 days of delivery via email at care@bellika.in with: (a) Your order number, (b) Reason for return, (c) Clear photographs of the product.

4.2  Our customer service team will review your request and respond within 48 business hours.

4.3  If your return request is approved, we will share return shipping instructions and the return address.

4.4  The product must be packed securely and dispatched within 3 business days of return approval.

4.5  We recommend using a trackable courier service for return shipments. Bellika is not responsible for loss or damage during return transit.

5.  Return Shipping Charges

5.1  If the return is due to a defective, damaged, or incorrect product sent by us: Bellika will bear the return shipping cost.

5.2  If the return is for any other reason (size issue, change of mind, colour variation): The customer is responsible for return shipping charges.

6.  Refund Policy

6.1  Refunds are processed only after the returned product is received and passes quality inspection by our team.

6.2  Quality inspection is completed within 2 business days of receiving the return.

6.3  Prepaid Orders: Refund will be credited to the original payment source (card, UPI, bank account, or wallet) within 5 to 7 business days of approval.

6.4  Cash on Delivery (COD) Orders: Refunds will be processed via Bank Transfer (NEFT/IMPS) to your bank account. Please share your bank details at the time of raising the return request. Refunds will be credited within 5 to 7 business days.

6.5  Original shipping charges paid at the time of order are non-refundable (except in cases where the wrong or defective product was sent by us).

6.6  If the returned product does not pass quality inspection (i.e., it shows signs of use, damage, or missing tags), the return will be rejected, and the product will be sent back to the customer.

7.  Exchange Policy

7.1  We offer size exchanges within 3 days of delivery, subject to availability of the required size.

7.2  To request an exchange, contact us at care@bellika.in with your order number and the size you require.

7.3  One exchange per order is permitted. Exchange requests are subject to stock availability.

7.4  In cases where the required size is not available, a refund will be offered instead.

7.5  Customers are responsible for return shipping charges for size exchange requests (unless the original product was defective or incorrect).

8.  Wrong or Defective Product Received

8.1  If you receive a product that is different from what you ordered, or one with a manufacturing defect, please notify us within 48 hours of delivery.

8.2  Email clear photographs of the product and outer packaging to care@bellika.in along with your order number.

8.3  In verified cases, we will arrange a free reverse pickup and offer you either a full refund or a replacement product at your choice.

8.4  Claims for wrong or defective products raised after 48 hours of delivery may not be entertained.

9.  Contact for Returns & Refunds

Email: care@bellika.in

Instagram: @houseofbellika

Working Hours: Monday to Saturday, 11:00 AM to 6:00 PM IST

Response Time: Within 24 to 48 hours on working days